TELAX Cloud Contact Centres

Get in on the Cloud contact-centre game

These days business owners are shifting gears and flocking to the TELAX Cloud contact centre solution simply because most large-scale companies are already ahead of the curve – offering flexible Cloud-based solutions that dominate conversations and keep customers coming back.

Intelligent routing

Match your callers to agents who are most qualified to meet their needs. Maximize unlimited concurrent calls, agent-to-agent calls, personalized greetings, interactive-voice response and outbound caller ID functions for the best first-call resolution and client satisfaction.

Business tools integration

Sync customer information to your CRM, helpdesk, chat and or e-commerce platform through contact history, automated workflow, computer telephony integration, contact lists, and data import & sync capabilities.

Monitoring and reporting

Access your contact centre’s performance and optimize KPIs with call monitoring, call barging, historical reporting, real-time reporting, agent reporting and custom reporting technologies.

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